DRVN COACH TOOLKIT
CLIENT RETENTION DIAGNOSTIC

Client Retention Diagnostic

A self-audit, not a client tool. Rate your own habits honestly, this catches the coaching behaviors that cause a client to feel unheard before it ever shows up in a declining check-in score.

Run this quarterly, not weekly. This isn't something to check every session, it's a gut-check on your own patterns. Answer honestly, nobody sees this but you.
Results
Answer all 10 questions above, then tap See My Results.
The "Why Explanation" Script Library

Fill-in-the-blank language for the exact moments that most often cause a client to feel unheard. Say the reasoning out loud before they have to ask for it.